My Passport detected but not available at My Computer

HELLO My Passport  users, this is my second passport after my first passport suddenly would not open, just like the problem i am facing 2 hours ago. It just suddenly would not open but the laptop detects it has been connected. But when you want to check your documents in the Passport, the passport icon at My Computer is not there. Tried renewing my driver but still the same thig happens. The portable external HD was taken good care since the first one was droped and all my important documents was lost just like that. When WD replace another My Passport, i just took extra carefull with it until today, the problem turns up again…Experts please do say i have lost my documents again and you will replace with a new unit…

Hi, connect the USB cable directly to the PC, avoid USB extension cables or USB hubs. You can also open the disk management window to see if it’s recognized there. 

http://wdc.custhelp.com/app/answers/detail/a_id/1284