I currently have a my passport 2TB drive. It’s physically connected directly to my laptop in a USB 3 port. I installed the WD SES driver, firmware updater ( 188.8.131.52D ), and WD utilities (1_0_6_3) on my Window 7 x64
I have updated the firmware, which indicated it has installed properly. I followed the directions and removed the drive, restarted, and re plugged in.
When running the WD utilities i cannot run SMART test (it indicates "Smart status failed in red), nor can I run the Quick Test.
When I go the disk manager in Windows it shows the disk, however I cannot access it nor format it.
What could be the problem here?