My Passport / Can't access drive

WD External Drives WD Portable Drives
1

Hello,

I currently have a my passport 2TB drive.  It’s physically connected directly to my laptop in a USB 3 port.  I installed the WD SES driver, firmware updater ( 3.2.0.8D ), and WD utilities (1_0_6_3) on my Window 7 x64

I have updated the firmware, which indicated it has installed properly. I followed the directions and removed the drive, restarted, and re plugged in.

When running the WD utilities i cannot run SMART test (it indicates "Smart status failed in red), nor can I run the Quick Test.

When I go the disk manager in Windows it shows the disk, however I cannot access it nor format it.

What could be the problem here?

Thanks

Rob

2

Hi jcpose, have you tried connecting the Passport to another PC or using another USB cable? Also check if you have the latest USB 3.0 drivers for your laptop.