My Passport 500 GB: What happens if I want to retrieve the data from another PC

WD External Drives WD Portable Drives
1

Dear all,

I would like to know, in the event that my PC crashes, with just the Passport 500GB, can I simply plug it into another computer or notebook and retrieve my documents? I believe I have to reinstall the 3 programs namely the WD Smartware, WD Utilities and WD Security? Thanks in advance!

Regards,

Mike

2

If you used the smartware app to create the back up then you need to install smartware and click retieve and choose retrieve to a retrieve content folder.

3

Thanks for your reply, so essentially to read my encrypted files in the portable HD on another PC, I must reinstall the Smartware in order to read it? Worry that new versions of OS may cause compatibility issues and few years down the road, these files are unreadable…just wondering…

4

If your drive came with Smartware it is hardware encrypted by a circuit board. If the board goes bad you’re out of luck unless you can find a replacement.

Joe