My passport 4tb locks at 18% when trying to install first time

WD External Drives WD Portable Drives
1

trying to install first time & locks at 18 %

1 Like
2

HI @mcintosh1,

Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask

3

Greetings,

We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.

4

I wish you wouldn’t repeatedly say contact support. There are other people experiencing the same issue, and it would be more helpful to explain what went wrong and reveal the solution.

Have a great day