My Passport 2TB not recognized (no more connection sound)

[jmch60]

 Hi there,

My external disk My Passport 2TB is undetected when I plug in.

• No sound on connection USB 2.0 or USB 3.0 - I tried on several PC computers.

• Unseen by the BIOS.

• Unseen by Windows disk manager.

• The power LED turns ON on connection.

• The drive start spinning on connection.

Is the USB interface dead ?

Can I do something to diagnose / repair / recover data ?

Is there a way to bypass the USB connection and use SATA?

Thanks!

[ArMak]

Hello,

We have passed this along to support, please check your private messages. 

[HDDRS]

Most likely you have a slow response issue on your drive

here is the solution: