My Passport 2628 does not startup from boot....will not respond

my passport 2628 is brand new and does not start up , upon the windows 11 system boot. I can not get the device to start…when I look at disk manager it will not boot. Please help, are there any drivers for this ?

Hi @Cobra30299

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Try this one:
(Resolve External Drive Not Detected by Windows or macOS Guided Assist)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
(Contact Us | Western Digital)