My Passport (1TB) is restarting my Samsung LED TV (F6400)

Hi,

I just purchased a Samsung LED TV (F6400). When I plug my WD passport drive into the TV and play any video, my TV restarts in 10 to 15 seconds. I have another small 16GB USB which is working fine with the TV. Kindly help.

Shahid

It could be a power issue.

We recommend to contact your TV manufacturer for more information.

Already checked and they said that HDD drives are compatible with thier LED Tvs.

Ok.

Did you find out why the TV is restarting when the drive is connected?

Not yet. Still waiting for a solutuion. Kindly help.

hijaze wrote:

Not yet. Still waiting for a solutuion. Kindly help.

Well, as mentioned on my previous post this looks like a power issue.

The drives are indeed compatible with many devices but certain TV’s do not provide enough power for the drive to work.

However, this is the first time that I’ve seen someone stating that their TV restarted due to the drive.

Hi,

I do not klnow whether it is a power issue or something else but I am afraid I am still looking for a solution. I am attaching a picture of USB panel of my Samsung LED TV which have three USB ports mentioning its power. I did not find the power consumptuion of my HDD My Passport 1TB drive. Attched picture might help you finding a solution. By the way I have used all three USB ports with my drive but in vain.

What is the power consumption of WD Mypassport (1TB)?

Between 500 milliamps and 650 milliamps approximately.

I had a chat with Samsung Technical support and they informed me that 1TB drive requires more power thats why LED TV is restarting. They suggested me to use 500GB drive instead of 1TB.

I wanted to close this chapter once for all. As I posted a USB manual pic in which power is mentioned very clearly, is Samsung support team is right that 1TB drive needs more power which LED TV does not support.

hijaze wrote:

I had a chat with Samsung Technical support and they informed me that 1TB drive requires more power thats why LED TV is restarting. They suggested me to use 500GB drive instead of 1TB.

 

I wanted to close this chapter once for all. As I posted a USB manual pic in which power is mentioned very clearly, is Samsung support team is right that 1TB drive needs more power which LED TV does not support.

Yes, that’s what I thought as well.

Glad to know they were able to point you in the right direction.

Thanks you for your help. One last quastion, you informed me that power consumption of Mypassport (1Tb) is 500 milliamps to 650 milliamps. My posted picture shows 5V (1A) compatibility. I think 1A is more than 650 milliamps, why is this power issue then?

I’m actually have the same problem. 

The only difference is that I’m using a 2TB WD passport.

See it used to work on my tv perfectly fine, then all of a sudden stopped.

Although on my second TV, which is an older Series 6 Samsung it still work to this day via USB.

So I’m a bit lost to why all of a sudden it stopped on the newer tv (Samsung LED TV).

Sorry to hear this. I am still looking for its solution. WD people are not responding my last quastion. Please share if you have some solutions.

Im having the same issue, with my 2TB hardrive, it worked well for the first 2 months then just stopped. The TV would see the harddrive and about 30 seconds after that the TV would reboot.

I have tried a friends 1TB harddrive and it worked fine.

I dont thnk its a power suply issues as it worked withouth incident for 2 months. 

my TV is a 55F7100

has anyone had an update on this issue yet?

Good to hear that but I am still facing the same problem with my 1TB drive.

Can anyone suggest me what other products may be compatiable with this LED TV? I am planning to buy Mypassport Ultra 2TB. Will it be compatible with my TV?

Hi,

i was wondering if anyone has any new ideas on this issue?

Im very uncertain that its a power issue as im having a very simular problem,

I have 2x2tb hard drives and have both worked on my 2 different tvs for years with no problems now all of a sudden on 1 of the tvs the tv restarts its self and on the other it will play the first few minutes and jump to the next video.

This is 2 WD hard drives on 2 different tvs that all worked and all videos played fine up until a short while ago. 

I have found out after a very long time that we can use 1TB or even 2TB harddrive on these LED TVs if data on these harddrives do not exceed 750GB. Try it and let me know your experience.

I am also facing the same issue. May be issue can be fixed if samsung does make appropriate changes to its firmware. I have also tried using Y cable in case the issue was due to HDD being underpowered but the TV still restarts. I ahve 40F7500. But than what is the source from where you have confirmed that if the data on the drive is more than 750GB there would be issues cause if that is the case then whats the point of having 2TB HDD. But then I have an older LG LCD TV as well and it does not restart.