My passport 1 tb is often get into "not responding" mode

WD External Drives WD Portable Drives
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my  ‘my passport 1 tb’ often getting into ‘not responding’ mode. sometimes it does not even detected by my system. by using wd drive utilities provided by the hdd sometimes it does not even passed smart status. now the drive is barely 10 days old. what to do?? 

i have almost 320 gb of data in it. so format is not an option if & only if nothing other option is available and it surely solves the problem forever. or i should replace it and demand a new one??

pls help guys…

a screenshot showing the software status

my passport.jpg
my passport.jpg1600×900 197 KB

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pls help anyone…

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If the drive did not pass the test you can return to the store, if possible then process an RMA.

http://support.wdc.com/warranty/index.asp?wdc_lang=en

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i have purchesed it from Amozon.in, and i have a wd customer centre in my city… can i return the product to them and wait for a new one?? 

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Akash95 wrote:

i have purchesed it from Amozon.in, and i have a wd customer centre in my city… can i return the product to them and wait for a new one?? 

No.

Follow the RMA procedure explained on the link bellow:

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty

http://wdc.custhelp.com/app/answers/detail/a_id/8

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is there anything as registered pickup for RMA… i heard it somewhere else… if then send proper link with all description…