I have WD My Passport 0740 since sep 2011. Recently, I got a massage that there is an update to install. I downloaded the update (34.4 MB) and installed it according to the instructions, but after restarting the computer and running the WD SmartWare I found out that the Backup and Retrieve tabs are not “lighted” as well as Home, Settings, and Help tabs which means that they are inactive to my best knowledge.
I asked the store manager, and he said that it seems to be a setting/definition problem that should be launched to the manufacturer’s technical support.
What are your recommendations?