My new wd tv live wont play some of the files that my old wd tv plays

hi everybody i just bought a new wd tv live since my old one broke

the new ones model is WDBHG70000NBK-VESN and the firmware is 1.12.14 i upgraded as soon as i plug it in last night

the it doesnt play some mkv and some avi files that my olf 2nd gen wd tv use to play even my samsung tv plays it when i connect it via usb a message comes up saying. Unable to play the selected file please see the user manual etc. i also did a factory reset to see if that was the problem still no go is there something im doing wrong please help its annoying 

Please post the full TEXT output of MEDIAINFO for such a file.

http://mediainfo.sourceforge.net

hi im having a problem with media info the thing is before i hooked up to the media player the size was 1.2 gb 1.6 gb now after it say zero bytes so the media info doesnt read it its weird cause now the laptop wont play it either two days ago both the laptop and the 2nd gen wd tv did play 

heres a info on one that plays  that info is from ging gang goolie as you can see the pic it says zero bytes those ones wont work anymore eversince i plugged it in to the ne device btw the info i gave works but i can get info on the other ones cause mediainfo just says zero bytes nothing else 

General

Unique ID                                : 221051855635281353059184591406027086095 (0xA64D09EEFEE778DFB7F39B3A6081990F)

Complete name                            : /Volumes/Elements/Tv/Boardwalk Empire/Season III/B E S3x6 Ging Gang Goolie.mkv

Format                                   : Matroska

Format version                           : Version 2

File size                                : 1.08 GiB

Duration                                 : 56mn 51s

Overall bit rate                         : 2 710 Kbps

Encoded date                             : UTC 2012-10-22 02:08:40

Writing application                      : mkvmerge v5.8.0 (‘No Sleep / Pillow’) built on Sep  2 2012 15:37:04

Writing library                          : libebml v1.2.3 + libmatroska v1.3.0

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.1

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 5 frames

Codec ID                                 : V_MPEG4/ISO/AVC

Duration                                 : 56mn 51s

Bit rate                                 : 2 272 Kbps

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 23.976 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.103

Stream size                              : 924 MiB (84%)

Writing library                          : x264 core 128 r2216 198a7ea

Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00

Language                                 : English

Default                                  : Yes

Forced                                   : No

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Mode extension                           : CM (complete main)

Format settings, Endianness              : Big

Codec ID                                 : A_AC3

Duration                                 : 56mn 51s

Bit rate mode                            : Constant

Bit rate                                 : 384 Kbps

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 KHz

Bit depth                                : 16 bits

Compression mode                         : Lossy

Stream size                              : 156 MiB (14%)

Default                                  : Yes

Forced                                   : No

  Screen Shot 2012-12-23 at 1.52.03 PM.png

Anyone has ideas why it is doing this

Not sure why,  but personally i would run a Scandisk / Defrag on your ‘Elements’ Drive. 

(Zero Bytes on Files is not a good sign … possible corruption ?)

hi i just downloaded the file again now it plays it its the same file heres the info now what ever i open to play from wd tv it says unable to play and i hook it up to my laptop it says zero bytes but before i played it from the media player it used to work both on my old wdtv and laptop this is annoying i cant download all of those files again to play it heres the info of the file that didnt play it before now it does 

General

Unique ID                                : 210313051243120192608661786799901543094 (0x9E38D1FFBC2C759D93B95BE38AAC8AB6)

Complete name                            : /Users/OttomanEmpire/Desktop/BrdwlkEmpr.S03E01.720p.HDTV.x264-EVOLVE.mkv

Format                                   : Matroska

Format version                           : Version 2

File size                                : 1.35 GiB

Duration                                 : 59mn 17s

Overall bit rate                         : 3 264 Kbps

Encoded date                             : UTC 2012-09-17 02:06:28

Writing application                      : mkvmerge v5.7.0 (‘The Whirlwind’) built on Jul  8 2012 20:08:51

Writing library                          : libebml v1.2.3 + libmatroska v1.3.0

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.1

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 5 frames

Codec ID                                 : V_MPEG4/ISO/AVC

Duration                                 : 59mn 17s

Bit rate                                 : 2 815 Kbps

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 23.976 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.127

Stream size                              : 1.17 GiB (86%)

Writing library                          : x264 core 125 r2208 d9d2288

Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00

Language                                 : English

Default                                  : Yes

Forced                                   : No

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Mode extension                           : CM (complete main)

Format settings, Endianness              : Big

Codec ID                                 : A_AC3

Duration                                 : 59mn 17s

Bit rate mode                            : Constant

Bit rate                                 : 384 Kbps

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 KHz

Bit depth                                : 16 bits

Compression mode                         : Lossy

Stream size                              : 163 MiB (12%)

Default                                  : Yes

Forced                                   : No

btw i have mac if that helps

Aha! That’s your problem - your Mac    :rofl:

lol i dont think so its either my hard drives or the media player its pissing me off it made 80 gb of file zero bytes so i had to delete them :angry:

Definitely run scan disk – or the Mac equivalent.  This has happened to others, and there is a problem with the drive.  Also, delete the wd.tv file – it will be recreated once disk is fixed.