WD Community

My Multimrdia player won't recognise WD My Book 4TB

Hi I bought a WD My Book 4TB external harddrive a month ago, had movies on it, but the Multimrdia player does not recognize it, working fine with disks of 1 to 2 TB (all WD). Note that these files are played OK on a PC.

Any idea?

skteo,

Some multimedia devices and media players are not compatible with hard disk drives larger than 2TB. You would need to confirm with the brand vendor of your multimedia device if it can support 4TB disk drives, and if they need a particular configuration.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.