My mbe stays locked from the smartware help


#1

why does my mybook say its locked? i put in the password i have set for it and it remains locked. i cant click the retrieve or back up tabs. i cant click the set up drive tab in settings. im running the vcd manager to hide the vcd and it tells me that my drive is locked??? how do i unlock it and get rid of the password?


#2

even after i formatted the drive the password still remains… what the hell?? i though formatting was suposed to get rid of it?


#3

Here’s the Knowledge Base article that deals with removing a password from a SmartWard drive.

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3741

I’m assuming you already tried it.  However, you need to disconnect the drive and reconnect it so that the password dialogue box pops up.  Enter the incorrect password 5 times, then you can reformat and delete the password.