My external WD Book doesn't work on computer


#1

I do not use my WD since one week. Now I plug it in, my computer cannot recognize it. I don’t hear it spinning. Green circle doesn’t stay on (on/off intermittently), green LED on adapter neither. I think the adapter is OK, because when I plug out the WD from DC power supply, green sign on the adapter stays on. What happens to my WD? Please help.


#2

What is the model number of your drive? There are several WD models that when the power supply of the device is faulty, behave the way that you are describing.


#3

MDL: WD3200C032-002


#4

Thats a really old drive - like 4 generations back. Its possible its failed just based on old age. Does it do the same thing when plugged into another computer?


#5

Ok, this is a bad power supply, as I stated before, this is a feature, implemented by WD, to recognize when the issue is with the power supply.

You might be able to buy a new power supply from WD.


#6

OK, I just try


#7

Please help, can I buy power adapter in WD website? I 'm not sure if this 24W adapter is not for my WD model.


#8

I have new adapter, but it doesn’t work with. I do not how to retake my data in this WD


#9

Hi npham

can you please post your drive’s model number?


#10

I posted it above

WD3200C032-002

[delete]


#11

Your drive is a My Book Essential (Green Ring).

As per link below:

http://wdc.custhelp.com/app/answers/detail/a_id/1378/session/L3RpbWUvMTMwMjU0Mzc3NS9zaWQvd3BTRS1kcms%3D

Your power adapter specs are:

12 Volts
3.0 Amps
24 Watts

You can buy this power adapter from the link below:

http://store.westerndigital.com/store/wdus/en_US/DisplayAccesoryProductDetailsPage/productID.115863100/categoryID.13096000/parid.13092600/catid.13096000

Hope it helps.


#12

The problem is that hard drive doesn’t work anymore, when I plug new adapter in, I even smell something burned inside.