Drive does not appear in My Computer; it shows in the Device Manager as WD and under properties it says that device working properly. It shows in the task bar under Safely Remove Hardware as external HDD. When first connected to USB port shows lights on the drive going up and down like it is trying to initialize; later only the first light stays on.
I have tried using different usb cables and another laptop with same results. When i try to format it after it’s done it says format failed. does anyone know how to solve this problem?