My External Hard Drive does not show up on my PC

I was using it for only 2 months and the external hard drive was not shown/popping up on my computer and Wii. The white light on the hard drive lights up. Any ideas how to fix it? 

I was told by many that “Western Digital is known for the wire getting the wire that connects the hard drive to the computer or any device to break easily”

So Give me some ideas Please lol

You can try a different cable

check if showing on Disk Management

try different port on the PC or different computer

as a last resource try updating the firmware

If the drive is still under warranty contact WD they’ll probably send you another cable.


hi, I had same problem with My Passport on windows 7 64 bit. I removed its driver and USB mass storage device driver from USB Controllers section in Device Manager. When I reconnected the HD it reinstall the driver now it is working well.

I tried to go on Device Manager and then it pops up saying that if I want to use Master Boot record or GUID Partition Table for Disk 1 to be initialized  , when I choose either an error message pops up. “This request can not be performed because of an I/O device Error” any suggestions?

How do the following utilities identify the HDD inside the enclosure?

HD Sentinel (DOS / Windows / Linux):

HDDScan for Windows: