My External Drive not recognized

hi all

My external drive is not being recognized by my air mac book. Had contacted Support from Apple and after 3 or 4 times or intervention they told me that it may not be compatible with my laptop. All my files is in my external drive and having a lot of difficulty to access and work is suffering .

It did comes once or twice but then went blank again It looks that support of Apple is not really understanding the issue. Need your help


If your drive is a portable drive then it is possible the computer is not providing enough power trough the USB in order to spin the drive properly.

Just as a troubleshooting step I recommend you try on another computer to verify if the issue remains.

Dear Hamlet
Thanks for your help and imment
The drive works with other computer only with the Mac am.havng problem.
talal Atturkhan