My Easystore external drive does not connect with the WD Discovery software – “No USB device connected". HELP!

WD External Drives External Drives for PC
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I followed the steps in the above link and was able to resolve the USB device connection issue. The information is from 2016 and is a little vague here and there but worked. You would think WD would of posted this all over or come up with a fix for this by now…