My Easydrive storage went from 8TB to 32 GB

I was attempting to clean out my OS’s space so I could convert VHS tapes into digital files. I’ve deleted the WD app as I thought I didn’t need it. I’ve also tried to reset my laptop to when I first got it two years ago. I’ve clicked on the folder button, only to find out that the external hard drive’s name was changed and all my files were erased!!! What could’ve caused my entire collection of files to be erased on my external hard drive???

Hi @Worried21,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: