My dvr expander with Tivo Roamio does not complete setup

I am tryint to connect a My Dvr Expander to my Tivo Roamio Dvr but when I try to get it set up it comes back and says “External Storage Setup Failed” an error occurred while attempting to set up external storage.

I tried all of the solutions on screen:
1 retry the setup
2 unplug Roamio unplug expander power and esata cable wait 15 seconds replug esata then replug
power to expander wait 30 seconds then replug Tivo Roamio and try set up again

Both above fixes do not work is there any other things I can try