I have a PR2100 and My Cloud Web Or App Keeps saying device is Offline when it is not. I can access all the drives and see content. Copy, move, paste, etc. I can get to the PR2100 dashboard and everything is fine. Cloud access says Connected. I am signed in with my MYCloud accout and all. Please help Cloud service is turned on and says connected.
@jlatorre620 Was this PR2100 newly upgraded from OS3 to OS5?
What’s the firmware version on your PR2100?
Are you signed in to OS 5 web app? https://os5.mycloud.com
Firmware is 5.10.122. No recent upgrade. Had OS5 for a while. Yes I am signed into the OS5 web app.
@jlatorre620 5.10.122 firmware was released yesterday so the device probably went through an auto update. Was the offline issue present BEFORE yesterday?
Please collect the system logs, open a support case and then upload the logs to the case. Let me know your case number when completed.
How to Collect My Cloud System Logs
It worked before yesterday. Also I checked my logs and they are empty. I just turned on Extended Logging and I am now rebooting hoping to catch something. Should I do anything to get events into the log?
Got it working. Did a system restore. Thanks for your help.
Hi I have the same problem… device is NOT offline, works perfectly with the computer, it’s new, has OS5 for a while and the iPhone app is OS5. But the app keeps saying that yes, it found my device and not, it’s offline. But it’s NOT ! You said you did a system restore…what do you mean, on the PC or on the MyCloud Extra itself? How? thank you for helping
PS indexing took ages but it’s finished already
