I’m loving this device and everything it has to offer, specially remote access via apps, ftp, browser etc etc. however I have noticed that the user account creation is a mess and VERY confusing.
1-) Why having separate username/pass for the local account and the www.wdmycloud.com ? that’s weird and confuses people with average knowelge of computers, too many steps to get an account up and running, WD should make this a simple straight foward process, local and wdmycloud.com account should be the same, based on email addresses, or better yet, get rid of the man in between and allow direct remote access to accounts by making the Dashboard accessible from the internet, giving users specific access based on their account types etc.
2-) Regarding browser access with the current setup a user first must have an account created by the administrator of the MyCloud device, then they themselves have to create their own account with WD, then once they are in they are presented with a new AUTHENTICATION screen which doesn’t explain anything and simply asks them to enter a password, with no explanation of “What password that is they must enter” my friend thought he was supposed to enter the password he had created at the WD site lol untill I told him that it was the password I created for him on the device instead, again too confusing of a process!
3-) Java is a mess, with all the certificate warnings that pop up etc I think they should have picked something else other than Java for this.
Those are my main complaints about the way account creation and access is handled, other than that the only thing I’m not happy with is the fact that there’s no remote access to the Dashboard, I wish they would make this possible, also a way to see whose connected to the device at any given time would also be nice.
I have to give kudos to WD for the apps though, they are ALL (with the expception of the Windows Phone App which **bleep**) very well made.
