MY Cloud Software Hard Crashes with Apple/Mac OSX 10.13

Just an FYI that the WD software needed to use My Paasport Wireless (Pro) won’t even load and hard crashes repeatedly. The developer version has been available since June (over 2 months) and with the release only a few weeks away iMy Cloud has still not been updated to address the situation. Several other companies have similar solutions and their software works.

Hello Jeff_Donald,

-What iOS/Android version are you using? What is the make and model of your mobile device?

  • Exactly when does this happen?
  • Have you tried contacting the WD Support?

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en

Hello Jeff_Donald,

Unfortunately, WD cannot guarantee the compatibility of the app with the beta version of iOS. Hopefully, it should work with the public version of iOS.

The latest release of My Cloud for iOS has fixed the issues. Thanks for updating the software.