Some newbie help needed to get my 2 Tb WD My Cloud set up and operational with Windows 10.
I followed the setup procedures entering my user and a password as required and downloaded the Smartware software version 126.96.36.199, this I believe being the latest version available.
Running this software displays the Home screen showing my computer at the top of a left hand panel below which is a small box containing the selected drive, and below this, a number of options, those being Documents, Mail, Movies, Music, Other and Pictures. Double clicking any of these has no effect, but right clicking then selecting OPEN brings up my complete file tree structure. Both the Backup and Retrieve tabs are greyed out, but Settings and Help are available. I cannot find a way of selecting a file or folder for backup – probbably due to the fact that Backup is greyed out and unavailable.
Browsing the net for instances of people with similar problems and following their suggested solutions, I did a simple reset and a 40 second reset, neither of which made any difference. I was also advised to get a copy of Smartware Pro, but I see this has now been discontinued and no longer available.
I also downloaded and installed the WD synch file, but double clicking this desktop icon produces no results – nothing happens at all.
Unfortunately, all the ports on my home router are already occupied, which stopped me connecting the My Cloud unit directly to the computer as per the setup instructions. I therefore had to insert a switch between the two, but hopefully should have no impact.
It looks like I’m almost there, but all assistance would be appreciated in getting this unit up and running so I have a reliable backup system.
I hope I’ve provided sufficient information in describing the problem.