My Cloud Personal automatically deleted the whole data

Hi there everyone.

Recently my (My Cloud personal 3TB) was working all fine, then i just connected it in my new router via LAN cable and right after that when i checked it with my PC it has deleted all my data without any notification, the whole data just vanished. After that what i am seeing is that my (My Cloud personal 3TB) is working very fine like before but my important data is still not there, and i want to recover my whole data, i am looking forward some best and workable methods to recover the lost data.




Hi SherryKh,

Please try to connect the my cloud directly to the computer via Ethernet cable and check if you can see the data on the My Cloud.