My Cloud OS5 - Only connection type relay possible

[SBrown]

@foert

Hello, I also use a fritzbox 7490 and can`t also establish a port fowarding connection. The ports are opened via upnp for ftp, http and https in the router (21, 20 443 and 80), but there is still the relay connection type.

My Cloud OS 3 Remote Access used the following ports and allowed the user to manually configure port forward on the device itself.

Internal HTTP	80
Internal HTTPS	443

External HTTP	9000 - 9999
External HTTPS	9000 - 9999

My Cloud OS 5 only uses HTTPS and does not allow the user to manually configure port forward on the device itself.
OS 5 depends on UPnP to manage the forwarding of the ports.

Internal HTTPS	4430
External HTTPS  40000 - 49999

fritzbox-7490 Setting up automatic port sharing
https://en.avm.de/service/fritzbox/fritzbox-7490/knowledge-base/publication/show/894_Setting-up-automatic-port-sharing

Based on the information listed above I would suggest:

• Toggle off and on Automatic Port Sharing / UPnP
• Check the firewall is not blocking all ports between 40000 - 49999
• Reboot the router
• Reboot the My Cloud