My Cloud (OS5) not waking up on access

[bkan]

Hi,

my old My Cloud OS5 had been working perfectly for years, but for the last couple of weeks I’ve been having a strange issue.
The device suddenly becomes unreachable — both in the local network and remotely via the app. If I reboot the My Cloud or unplug/reconnect the LAN cable, it works again for a while (maybe a few hours). After that, it becomes unreachable again, or it seems like the device does not wake up from standby/sleep mode anymore.

Has anybody experienced the same issue or found a fix for it? Could this be related to a recent OS5 update?

Thanks!

[cat0w]

@bkan

I have the single drive WDMYCLOUD OS5.

I haven’t had any problems with mine. I reboot it at least once a week. I also use it often to listen to music that I have saved on it.

I can open it on Windows 11, File Explorer by using this address \\WDMYCLOUD or for shares I use \\WDMYCLOUD\share name.

[Bennor]

If you haven’t done so already, check the My Cloud Dashboard > Settings > General > Energy Saver section to see if Drive Sleep is enabled (or disabled). If enabled, change it to Disabled and see if the issue persists.

My Cloud OS 5 Online User Manual

Drive Sleep	Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default.

• To enable/disable Drive Sleep, click the toggle button.

PS: And yes, if WD borked an update one could experience unusual issues.