My cloud os5 app cannot upload pdf files

Using my cloud os5 android app. There’s a large “+ ADD SOMETHING” but I can only select upload images and video files. I want to store pdf files (and sometimes other documents like ppt, xls and doc files) but there is no option to do so in the OS5 app.
However, if I use the web app through the mobile browser, I can upload non-image files with no problem.

Am I doing something wrong? Or is it just a weird limitation of the app? What’s the point of the official app if it has less functionality compared to the web app?

Hi @mtkk,

Please refer to the below article of My Cloud OS 5: Error Uploading Large Files in Web App:

I’m using the android app, not the web app. I have no problems uploading from the web app, so the question is “why does the android app not support uploading pdf files?”

Hi @mtkk,

Please contact the WD Technical Support team for best assistance and troubleshooting:

Hi together,
I have the same topic. Did you solve the problem?

BR, Froschkoenig

Highlight file, goto share then os5 app and goto location of you want the file stored. Just done on my phone and work perfectly.