My Cloud OS 5 mobile app does not open files if the file name has Turkish letters (ğ, ü, ş, i, ö, ç)

Hello,
WD products are sold in Turkey for along years. We can use pc softwares and mobile application of WD in Turkish.

OK → By using local wifi connection (with modem/router) to NAS(WD MyCloud), on my pc, I can open files which their names have Turkish letters (ğ, ü, ş, i, ö, ç)
NOK → But, by using mobile/android app of WD, when I try to open any Excel or Word which their names have Turkish letters, the file is not opened.
OK- → On the other hand, if I rename the file without Turkish letters by using the android app of WD, the file is open.

Unfortunately, this is very frustrating case for Turkish users/customers while you are trying to reach your files away fron your house…
Thank you in advance for the feedback.

Hi,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask