My Cloud now super slow after firmware update

I sped things up by doing the following:

Disabled Media Sharing, Itunes Server,  Cloud Access, and Time Capsule.

I also deleted quickview from my desktop.  The Media sharing seemed to speed the UI up the fastest.  

I use XBMC on a FIre TV.  Time will tell if this works.

Granted, I basically deleted half of the devices functonality.  I did not need it.  Others may.

Hello from germany,

the same problem with my system!

@WD: the cloud is useless in this speed! Pls sent update soon, else we have to sent back for use another system!

Thank you

For the germans:

Seit dem Firmwareupdate extrem langsam! Abspeichern einer kleinen Worddatei fast eine Minute.

Neustart, Routerreset etc etc bringt gar nichts. Fehler tritt sofort nach dem Firmwareupdate auf 4… auf.

Bitte liebe Spezialisten von WD: Bringt schnell ein Update oder setzt vorübergehen auf Version 3… zurück.

Das Gerät ist in diesem Zustand vollkommen nutzlos!

Hello from Houston, TX.  Owner of a 3.0TB MyCloud

First post, and it is a bummer that it’s about the horrible speeds after the FW update to 4.0.

Typical speeds after the FW update:

Copying/Pasting from SSD to MyCloud - avg 2.5mb/s.

Cutting/Pasting from SSD to MyCloud - avg 2.0mb/s.

Internet Speeds - 120MB down, 12MB up.

Pretty sure these speeds should be somewhere in the 50 mb/s range?  

I’m glad I’m not the only one experiencing these issues.  Obviously something within the 4.0 update has severely screwed up some of the technical details.  Hopefully this doesn’t lose WD too much business but it looks like they’ve pissed off a lot of folks.

Further to another post I placed yesterday, things seem to be much better now - 24 hours later. I think the problem is that we users jump right in to copying files etc to see the “improvements” but the reality is that the device seems to be quite slow to initialize and rescan all our files after a reboot. 

The dashboard (for example) took at least 10 minutes to show the basic data and another hour to finish scanning all my files (nearly half of my 3TB drive). This process is slow and also hampers any other communications to the drive (like a virus checker running at 80% of CPU capacity), so trying to communicate with the device during this period simply makes things worse.

Therefore I have 2 recommendations:

  1. After you update your firmware, leave the drive alone for a few hours, then check your dashboard to see that the Scanning Drive has completed.

  2. For WD: A note should be added to explain this (if this is actually the problem) situation so that we, the users, understand what will happen when we update the firmware or simply reboot the device. This would greatly enhance the perceived reality of the service you are providing.

Overall I am quite pleased with the quality of the product and really enjoy my NAS 3TB WDMyCloud and is daily use it works great (as long as it’s not scanning my data while I’m copying to it at the same time).

Thanks.

I was able to screen-cap one of the transfers.  I went with a small batch of files, 5, at around 1.33 gigs total.  I’m MOVING files from my SSD to my WD MyCloud via a 1Gig router.  This is the average rate speed I’m getting.  This is getting ridiculous.  Please give us another FW update to un-do what has been done to cause such horrible speeds!

Do I need to record a youtube video showing this?  I feel really bad for the people who are just now buying this product only to find out they’re not getting what was promised to them on the box.

asdfsdfa.jpg

JollyAustin,  are you *CERTAIN* that your PC is not simultaneously connected via WiFi (as well as wired)?  You can tell by issuing the command

ipconfig /all | findstr “IPv4”

in a CMD window on your PC.  If more than one entry is listed, then something is probably amiss.

What were your transfer speeds like before the update?

So far (and this of course is just in passing) – all the folks reporting slower speeds after the update were having slowish speeds before, too…

Here’s some very technical things to look at, too:

See if this gets your anywhere…

http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshoot-NAS-Performance-concerns/m-p/618695#M1256

I’m one of those folks whose speeds increased quite a bit after the 4.x update – From my Win 7 desktop, I can READ large files now at over 100MB/sec consistently.

Even my purposely under-powered VM-based Win7 box can read at over 45MB/second:

TonyPh12345,

Thanks for the reply.

I am certain my PC is not connected via WiFi becuase I didn’t install any wi-fi adapters.  I’m hard-wired.  To give you more background on my setup:

Cable Internet coax cable to my modem > ethernet cable to my router (Asus RT-N65Uwired/wireless) > then an ethernet cable to my PC and an ethernet cable to the MyCloud (using the stock cable, about 1m long).  The only wireless access is via my mobile phone.  That being said, I feel I should be getting no interruptions or slowness at times.

Confirmed only 1 result when using the command you posted.

To be honest Tony, I don’t recall the *exact* speeds, but I would estimate around 45-60mb/s?  I mean it’s almost as if this drive has been capped for whatever reason.  It starts out at around 45mb/s then just drops about 10% each time the numbers update.  I bought that 1gig router for the purpose of getting some good streaming out of this MyCloud to my PC and TV but there is no way at this moment.  I think I can actually put a gif together of this happening, sped up.

As for the technical details, that is a bit overwhelming but I’ll read through it to see if something may help.  Thanks.

I really hope WD finds a fix pretty quick for the users with slow speeds.  It’s weird that it didn’t affect everyone.

I take it back, everything was working fine for a while this morning but now it’s slow as molasses again. So will standby and wait for update or return to previous version if you put it up on the web site. 

But - in case this helps - I noticed that my version of mc_windows_setup.exe was a little older than your most recent. mine is 77mb from 06 mar 2014.

I did not try to reinstall the new version on top of the old (yet)…

Patiently waiting for your help.

Alright I’m back with some benchmarks.  Some background in case anyone asks:

Current internet speedtest (running off an Asus 1gig wired/wirelss router)

Firmware: v04.00.00-607

Alright, so this benchmark will show “Moving” and “Copying” of files back and forth.  I have two runs - a “Single” and a “Multi” run.  The single run is a single file 4.37gb in size.  The multi run is around 50 files totalling 4.37gb in size.   “NAS” means the MyCloud, “SSD” means my local hard drive, and “USB3.0” is my external 3.0 drive.

You will see 10 screencaps - 4 are transfers from the NAS to the SSD, 4 are transfers from the SSD to the NAS, and 2 are baseline transfers from the SSD to my USB3.0 External.

Here are the results:

Copying from NAS to SSD Multi:

COPYING FROM NAS TO SSD MULTI.jpg

Copying from NAS to SSD Single:

COPYING FROM NAS TO SSD SINGLE.jpg

Moving from NAS to SSD Multi:

MOVING FROM NAS TO SSD MULTI.jpg

Moving from NAS to SSD Single:

MOVING FROM NAS TO SSD SINGLE.jpg

Everything looks good so far!  But going the opposite direction causes serious slowness.

Copying from SSD to NAS Multi:

COPYING FROM SSD TO NAS MULTI.jpg

Copying from SSD to NAS Single:

COPYING FROM SSD TO NAS SINGLE.jpg

Moving from SSD to NAS Multi:

MOVING FROM SSD TO NAS MULTI.jpg

Moving from SSD to NAS Single:

MOVING FROM NAS TO SSD MULTI.jpg

And for a comparison, some transfers to my USB 3.0 External:

COPYING FROM SSD TO USB30.jpg

MOVING FROM SSD TO USB30.jpg

Conclusions:

For whatever reason, I can copy and move files with ease *FROM* my NAS *TO* my SSD.  But I cannot transfer files from my SSD to my NAS at the normal speeds.

Please let me know if anyone else has tried these benchmarks and if you could let me know what speeds you’re getting.  I’ll continue to look around to see if anyone else has this issue.

I seem to have sorted my issues on my own with no help from WD.

I tried a few things suggested elsewhere on the net and after about 5 reboots, transfer speeds have been restored to a level prior to the firmware upgrade!

not a technical solution, but it may work for you

I had the same problem but managed to fix it !!!

open the twonkey interface on port 9000  i.e. wdmycloud.local:9000 go to advance menu and click clear cach then

changed setting in advanced of media re-scan frequncy to 0 instead of -1 .

then go to admin web interace and turn off media DLNA server in settings. then select rebuild database and wait for it to finish.

After that re-enable media DLNA and got to twonkey advanced settings and change the re-scan back to -1 .

now rescan your media and perfomance should be back to normal.

RiscaJack wrote:

 

not a technical solution, but it may work for you

… and… ?? 

What did you do?

The problem (from my perspective) was caused by the Reboot and Rescan that MyCloud had to do after the Firmware 4 update. This made the boxes temporarily useless which confused many of us for quite a while.

Below is what I think is the technical explanation (and solution) for us users of MyCloud.

It looks like MyCloud now really hates multi-tasking and that, after you add new files to MyCloud, it has to Rescan the database - which renders the device totally useless until the Sanning is completed.

So if you leave your MyCloud alone after the update to firmware 4, for a while, it will all fix itself and you will be back in business - until the next time it has to rescan it’s database (i.e. until you add/remove files to your device)

The SOLUTION (if WD can’t fix this through another update):

Is to turn off automatic Rescan of the database (because the drive is useless while it is scanning your database), and to do it manually after you change your database and when you are not going to need the drive for any other purpose for a while (i.e. until the Rescan is completed). Then you can continue to use it at it’s maximum (best) performance potential.

THE PROCEDURE:

open the twonkey interface on port 9000 i.e. wdmycloud.local:9000
go to Advanced menu and click Clear Cache then

set Rescan Interval to 0 instead of -1 (This will effectively stop the software (Twonky) from rescanning your files.

then go to Dashboard (your admin web interace) and turn off Media DLNA server in:

Settings, Media, Media Streaming, OFF

then select Rebuild database (if you suspect database corruption)
or
select Rescan (To Search for changes to your files)

and wait for it to finish.

After that, reset Media Streaming to ON (so you can start streaming to your devices again)

and then either go back to Twonkey, Advanced settings and change the Rescan Interval back to -1 (to re-enable automatic file scanning)

OR

Leave it at 0 in Twonky (which is what I am doing) and use the Rescan option in Dashboard after you are done modifying your files. i.e. Dashboard, Settings, Media, DLNA Database, Rescan

BUT remember that your device will still be useless until the Rescan completes in Dashboard (also you won’t need to turn media streaming off and on again if you are not using the box until the Rescan completes).

THANKS to nabulaer (above) for posting his solution to this problem, which helped me in resolving my problems and to  try to explain it further and to help somebody else.

I have also passed this info to WD when they contacted me on the trouble call. It’s still a good device and keep enjoying this cool device.

Can you guys elaborate on what Twonkey is?  Should the average user know what this is, and how to use it?  I would love to disable the scanning if that’s the only problem here.

Twonky is the software that talks to your devices such as your PC, your SmartTV, your SmartPhone, etc. It was installed when you installed your MyCloud and that is how you see your MyCloud device on the home network.

If you have a PC you can find out it’s IP address by opening your file manager; it will show up under Media Devices.

Once you find it, Right-Click on WDMyCloud and select Properties to find the IP address; it will be 192.168.x.x (the x.x) are two other numbers.

Then as per the instructiions above, in your browser enter 192.168.x.x:9000 to start the Twonky interface.

In my case it is 192.168.2.22:9000 but in your case the two numbers following 192.168.   will be different …

Bob59 wrote:

Twonky is the software that talks to your devices such as your PC, your SmartTV, your SmartPhone, etc. It was installed when you installed your MyCloud and that is how you see your MyCloud device on the home network.

 

If you have a PC you can find out it’s IP address by opening your file manager; it will show up under Media Devices.

 

Once you find it, Right-Click on WDMyCloud and select Properties to find the IP address; it will be 192.168.x.x (the x.x) are two other numbers.

 

Then as per the instructiions above, in your browser enter 192.168.x.x:9000 to start the Twonky interface.

 

In my case it is 192.168.2.22:9000 but in your case the two numbers following 192.168.   will be different …

Thanks for the information Bob59.  I may have to mess around with that later on.

However, this post is to update you all of my transfer speeds after changing some of the settings in my dashboard.  

First, to verify I have a decent internet connection, here is my latest speedtest result: 

And here are some of the updated configurations I’m using on my dashboard.  I’ve disabled the cloud functionality and the media streaming.

And here are the updated transfer speeds as a result.  I’m using the same style as earlier, but to refresh you all:

2 different files will be transferred - a “SINGLE” (1 file, 4.4GB), and a “MULTI” (51 files, 4.4GB).  

There are two different transfer types - MOVING (cutting from one place and pasting to the next), and COPYING (copying from one place and pasting to the next).  Finally, I will be transferring BOTH directions for comparison.  “SSD” is my local hard drive, and “NAS” is the MyCloud.  

Here are the results:

Copying from SSD to NAS Single

UPDATE - COPYING FROM SSD TO NAS SINGLE.jpg

Copying from SSD to NAS Multi

UPDATE - COPYING FROM SSD TO NAS MULTI.jpg

Moving from SSD to NAS Single

UPDATE - MOVING FROM SSD TO NAS SINGLE.jpg

Moving from SSD to NAS Multi

UPDATE - MOVING FROM SSD TO NAS MULTI.jpg

Quite the improvement since the previous runs.  Here are the results going the opposite direction:

Copying from NAS to SSD Single

UPDATE - COPYING FROM NAS TO SSD SINGLE.jpg

Copying from NAS to SSD Multi

UPDATE - COPYING FROM NAS TO SSD MULTI.jpg

Moving from NAS to SSD Single

UPDATE - MOVING FROM NAS TO SSD SINGLE.jpg

Moving from NAS to SSD Multi

UPDATE - MOVING FROM NAS TO SSD MULTI.jpg

Conclusion - by turning off ‘Media Streaming’ and ‘Cloud Access’ it seems I have improved my transfer speed from my SSD to the NAS, but nowhere near where it should be I believe.

Can someone experiencing slow speeds try this and see if you’re getting similar results?

I really don’t know what else to do without tampering with specific settings that may void my warranty.  I don’t know how to set up a case number or anything like that yet.  This is mostly to visually show you all my speeds after turning off some of the ‘streaming’ settings.

Take it easy.

Same problem here! Owner of a 4TB MyCloud After the firmware update to 4, my transfer speeds are absolute horrible, about 250-300 KB/sec. Before the update I had about 10-11 MB/sec. This is unacceptable!! We need a quick solution from WD!! A new firmware which solve this problems and come back to the previous status. I have seen a procedure to come back to formware 3, but this is not a real solution from WD. Not all of us knows how to do… We have paid for a product and I think we deserve more respect and attention from WD. Very sad to say this! :frowning:

I just purchased the 4TB. LIke any other new user, the first thing I did was to upgrade firmware. Now I tried to copy over 300 GB of media. Lets just say the speed is HORRIBLE. There have even bee times where it just hung on a copy. I have resorted to using synctoy to copy all my data. This way I dont need to figure out where the copy left of and can just resume. The speeds are so bad that I want to return the device. I bought it online so returning is such a hassle. Hopefully there will be a firmware soon to fix this. AHHHHH!

After reading this I am at least glad that my drive is not on the way out or like tech support said “factory reset” the unit (3TB MyCloud)

Please can someone from WD let us know what is going on with this.

I rebooted and rebuilt a few times and it was okay for a week or so and now it is back to unusable.

Before the dreaded v4 firmware I was getting transfer speeds of 70-80MB/s - now I am luckily if I get 70 - 80 Kb/s.

Its really is bad. WD need to release an official statment on this and lively.

Yeap…nothing really works. Thanks WD!!!

Probably we have to wait for a new firmware… :confused:

I have tried resetting the drive, downgrading the firmware, but nothing works. And as moving files through usb is rediculissly slow I couldn’t do factory reset, which I honestly don’t want to do. I prefer another update.

For now I “solved” my transfer issues with a crossover cable. You can do the same.