I have accidentally disconnected the power from My Cloud, while both the device and my PC were powered on. After powering the device again, it is no longer visible on the network. This is true for Windows Explorer, WD Discovery and access via mobile app / browser. The device is plugged in correctly (via a router) and it was correctly map. The LED is solid blue, but I am unable to access any mapped drive or data on the device - as if it was completely unplugged. What can I do to restore access and get My Cloud to be visible again? I have a lot of data on the disks.
I have disabled and enabled SMB again, just to make sure. This didn’t help.
My Cloud worked perfectly fine prior to cutting the power, it’s only stopped being visible when I accidentally unplugged the power cord while it was turned on.
Maybe it’s not booting correctly now? Although the LED is solid blue, so should be OK… Yet it’s still not visible. Is there any way I can diagnose boot sectors on it?
Or can I take the disks out of the casing and connect them directly into my motherboard?
Start with the basic troubleshooting steps if you haven’t done so already. Power down; the My Cloud (be sure to remove the power cable), the computer, and the network router. Wait several minutes. As you wait check all the network cables to ensure they are fully connected. Power on the network router and wait for the router to fully boot up. Then power up the My Cloud (reattach power cable) and wait for the My Cloud to boot to a solid front blue LED. Then power on the computer and boot into the operating system. Wait a few more minutes then check to see if the My Cloud is accessible.
