My cloud not accessible

[tijuco]

I answered you here:

@tijuco

Try option A first because if it is a network problem option A might fix it.

My Cloud OS 3 Pin Reset and System Only Restore a Single Bay My Cloud Device

Option B is the one that will reset all the modifications you’ve made, but it does not erase your data.

use a timer to do this process, if you hold the reset button for more than a minute, then your data will be erased.
And yes, I’ve done this before when I lost my password and it worked perfectly.