I went to watch a movie on my plex which has my movies on a Mycloud device (OS 3.0) bought it in 03/2019. when I went to go onto my plex i noticed my “Server” wasn’t available. so I was like oh no not again. Went downstairs to check my WD discovery and showed my drive “offline”. I logged onto mycloud app via the browser and I saw a notification f or “connecting” my social accounts, so this made me think, perhaps an update came through on the drive. WHat I don’t get is, why I can no longer get my drive to come “online”. I have done a 4 second reset. logged out of my drive, relogged in, nothing seems to work. just curious if your update fubared my drive. this has been a issue as I have had my drive go “offline”. it is currently connected via my router and a Cat 6 cable. my router is up to date. not sure what I can do to get this to work. any thoughts?
Do you have a My Cloud or My Cloud Home device? They are not the same device. The My Cloud line doesn’t support WD Discovery.
If you actually have a My Cloud Home then see he proper subforum for that device.
i have this one. WD 6TB My Cloud Home Personal Cloud Storage - for PC/Windows & Mac (WDBVXC0060HWT-NESN)
@sgtkoolaid
In your post you said it has OS 3. Where did you find that for the device?
You have a My Cloud Home and it has a different Firmware/OS.
i assumed it was 3.0? not sure anymore really. without being able to look. I just remember getting a notification via email about the changes about 3.0 versus 5.0 so that is why i mentioned that.
Maybe this will help if you want to check on the version you have.
that would be great except it’s offline. only prompt message ihave is “detach from this device” which I assume is just an option if I want to hard reset my drive.
edit: I see it on my router via wired devices labed as “MyCloud-WX11D57ASVDT” with an IP address set to Manual.
the front light is also pulsating. what does this mean?
The My Cloud Home is a completely different device than the My Cloud line of devices. It does not use OS3 or OS5 firmware. You should see the dedicated subforum for the My Cloud Home where users more familiar with that device may be able to assist.
My Cloud Home
http://community.wd.com/c/home-cloud-storage/my-cloud-home/229
Suggestions for how to fix My Cloud issues may not work on the My Cloud Home line of devices due to the Home device using a different operating system. If you haven’t done so already, see the Knowledge Base link at the top of the page and search the WD Knowledge Base for various support articles related to the My Cloud Home.
