My Cloud Mobile application (iOS) and cyrillic file names

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Dear support!

I’ve used WD My Cloud EX2. If directory’s name contains only russian letters, its name doesn’t display in application - only date-time of creation. If I try to enter into the directory, application goes to root directory

I’ve updated to last version of application, I use iOS v7.01.

Another case is displaying russian names of files/directories in windows desktop myCloud application: cyrillic aren’t displayed too.

Please, fix the errors.

best regards,

 Sergey

2

Hello and welcome to the community,

Whats the firmware version on your My Cloud?

3

Hello, Hamlet.

The latest  version firmware is applied to device.

Regarding software “WD My Cloud” I use the latest  version too.

I’ve made some additional investigations and found that if I create folders with cyrillic letters in My Cloud via iMac (with MacOS), everything is fine. But when I do the same via Windows7 computers, the folder name is not displayed in WD cloud clients, both mobile (iOS) and desktop (Windows7).