MY Cloud Mobile app stopped backing up files with new iPhone

[mike27oct]

It will hurt a thing to uninstall and re-install the My Cloud app on your phone so just do it.

See these links as well. READ AND FOLLOW CAREFULLY!

Backing up iPhone/iPad photos with My Cloud app? READ THIS

Problems and issues can arise when using the My Cloud app to auto-backup and update photos and videos from iPhone and iPad Camera Rolls. So, this post is intended to help prevent the following BIG problem from happening before you begin, or let you know why you had the problem, so you can prevent it from happening again. IMPORTANT: for very large uploads (such as with a very full iOS Camera Roll,) the iPhone/iPad’s Auto-Lock control needs to be set at a high value (meaning, set it to Never,) …

Using HEIF or HEVC media on Apple devices