Prior to Xfinity upgrading me to their new X1 system and a Gateway 2 last week, I had one of their older Motorola modems connected to my Dlink DIR-665 router. Everything worked perfectly.
Now, my new Gateway 2 (which serves as modem, router, telephone whatchamacallit and God-knows-what-else) doesn’t see my My Cloud Mirror at all. I’ve tried different ethernet ports and several RJ45 cables to no avail. The Gateway sees anything else I connect to it except my My Cloud.
At this point, I’m lost as to what to do next. The only thing I can think of is hard-resetting my My Cloud to see if this solves the problem, but does this mean I will lose my data or my RAID 1 setup?
Any advise or suggestion will be greatly appreciated.
Thank you in advance.