I can add a new user within the “Users” tab of the My Cloud device settings. Then I click the “Cloud Access” tab and assign an e-mail address for that user, and it sends them an invitation. The invitation is received by that e-mail address, and you click the e-mail link and sign up.
But then you get a message saying the owner has “rejected the request” (even though nothing has been actively rejected, nothing is seen on the admin side, and the request was initiated by admin).
You can’t use that e-mail and password to log into the OS5 app on ihpone.
When logging in direct to os5 mycloud dot com using the new user’s e-mail and password, it logs in but says “No associated NAS - we found your account but no compatible My Cloud NAS”.
I’ve tried using two different e-mails for the user, and deleting the user and re-creating.
All I’m trying to do is install the OS5 app on my wife’s phone so that she can upload photos. I’ve spent a couple of hours trying to figure it out so far! Any help appreciated.
EDIT: I should probably add that the My Cloud dashboard is showing as “connected(generating previews)”, cloud service switch is set to on, and I can access using the OS5 app fine on my phone both via local network and via internet).