My Cloud Mirror - How to tell if device is Gen 2

Hi All,

According to the information here,
I should have a Gen 2 - as the Product, Retail Packaging Outer Box and Enclosure Color images in the first column under My Cloud match the device I have - however the Part Number Prefix of my device is WDBZVM and not WDBWVZ.

Also, the Warranty date is currently April 25, 2016 (I have a case logged to get this updated - I purchased the device yesterday!) so it is effectively well over 12 months old already!

Can anyone assist with this (identification) as I will be quite cross if it is an “old” model.

Many Thanks,
Gerry

Hi GerryY,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support if you are having trouble with the form.