My new 2 MyCloud Mirror disks keep disconnecting from the network during backup, it disconnect every few minutes, when I click on the mapped drive it comes back online, after few minutes it disconnect again, this fail the backup process
The disk has manual IP not using DHCP, I am accessing the disks from the MS Server 2008R2 .
Hi Arditi, Server 2008R2 is not a supported OS, this means that we cannot guarantee that the My Cloud will perform correctly. Just as a troubleshooting step, have you tried connecting the My Cloud directly to the PC to verify if the same problem happens?
It seems very strange that these disks are not supported on Server2008R2, I have another server2008R2 with 4TB Mycloud version connected to the network and it works fine. On this server I connected the 8TB version and it works for few minutes and disconnect, If i click on the shared drive it connect back fast, when I start copying files to it, It disconnect after few minutes and sometimes it connect back alone. Server2008R2 is not that old or absulete, how come it’s not supported, I mean it’s newtwork based device and not connected through USB directly to the server, it’s connected to the switch.
however I will try to connect it directly to the server on the second NEC and will let you know