My cloud - led stays forever white

hi i installed automaticallty the fw version 4 that caused me problems like other people too.

some way i managed to reinstall the (same) fw and get my data to a safe place but now the drive stays on white led status. i tried all night long and i also tried to let it cool down for 15 hours with no result.

obviously I cannot connect to the drive. Is there a way to re-format it? perhaps reinstall its OS?

more info: when drive is powerred on, white led appears and after every minute it flashes once. perhaps it tries to turn blue but something goes wrong

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support


Mine is doing that too but if you wait long enough changes to Red. I’ve ordered a replacement.