My Cloud LED is Red Again and Can't Reset!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Help! I bought the My Cloud about more than a year ago, and yesterday I found the LED was red. After trying to resetting it a few times, I managed to get it back to working order but now the LED is red again. Is there anyway I can fix this? All my family pictures were inside and I really need to make sure the data is safe.

2

Hello,

Please login to the dashboard and check the Alerts in the upper right hand corner of the screen to determine the cause of the RED LED and take appropriate action.

3

Hi
I tried to log into the Dashboard but received the following response “wdmycloud’s server DNS address could not be found.”

4

Use the IP address of the My Cloud.
If you don’t know it, check your router or you can download WD Quickview and get the IP

5

I managed to find the IP but it won’t connect. Its 192.168.1.125. The drive
now has a white LED but is totally silent. Am getting nervous…

6

Here are the phases of LED on My Cloud 04.04 firmware.
The white LED could be the file system check running and could take a bit of time.
Best case if not to power cycle the unit.
Worst case, the OS is hung

735×277 24.4 KB

1 Like