Hi there, Super new here and tried to find my problem on the community but didn’t find others with the problem or didn’t understand what problems others were facing hence a new topic post.
I can see My Cloud drive on my macOS Catalina and my Finder shows I am connected with my username, but when I click into a particular folder inside My Cloud, I get a prompt saying “The operation can’t be completed because the original item for “Folder” can’t be found.”
I cannot update the firmware via the web UI because My Cloud is “Offline” but when I use the Command+K prompt, I can open a folder on My Cloud. In Terminal, I can also see My Cloud use the arp -a command prompt.
I did connect My Cloud to a new router so is this why My Cloud isn’t detected?
Thanks for viewing and responding.