My Cloud Is Not Playing Back .MOV files on my Samsung TV

My Cloud Storage Device plays back just about all my videos on my Samsung TV but I noticed recently that it does not playback .MOV files.

Now I notice if I go on the MYCLOUD APP it will play them back there so what is the difference is there a setting I’m missing?

Also, I noticed that .MOV will playback on my MYCLOUD 5 but not on MY CLOUD 3 Box which is the issue here. Is it the Version that it .MOV is not supported on MY CLOUD 3 box?


We would like to inform you that My Cloud supports the MOV files.

Please refer to the following link for more information: My Cloud and My Passport Wireless Thumbnail Preview Supported File Types