My Cloud is just a pain

My Cloud OS 3 Personal & Network Attached Storage My Cloud
#1

Hi,

I have been trying to find a way to deactivate my online mycloud account, which is currently showing/contains old data from my faulty and unused cloud device. I wasted last couple of hours to delete this online account for remote access, but it seemingly is a big nightmare.

I could only find a way to delete device’s users, but nothing is there about the online mycloud portal accounts. Please help WD and community members.

Regards
Hafiz

#2

I’ve never done it, but it appears you can delete a Mycloud.com account from the Dashboard.

Cloud Access/<user>/MyCloud.com account for <user>/<dustbin>

You will probably need Cloud Access enabled to do this.

#3

Thanks cpt_paranoa, but my device is physically damaged and unusable. I can’t access the device anymore. Is there anyway I can delete it through mycloud.com website.

Anyway Thanks for help. Regards

#4

Sorry, I’m afraid I don’t use MyCloud.com much.

Note that if your device is offline and non-functional, its data is not present anywhere. MyCloud.com is merely an access portal to your device, not a cloud-based duplicate. I guess it must be maintaining a directory listing. Unless, of course, you tell me you can still access your files…

ps. Apologies for missing the fact you can’t get to the dashboard…

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