My Cloud is constantly on offline?

@nbj12 please ensure that you collect and attach the system logs to your support case and recommend enabling analytics.

How to Collect My Cloud System Logs

Answer ID 18374

My Cloud OS 5: Enable Analytics

Answer ID 30303

As requested

(Attachment MyCloudGen2_NBJ.zip is missing)

Seems I cant send a zip file. Please advise

Login to the Support Portal and attach to your support case. * Contact Support

After removing the access to cloud it work great but cant save my files , have my time machine do its saving , … what the point having this device ??

1 Like

Well, many thanks to the people that been writing here. I am crazy with this issue with the past week, since i did the upgrade to OS5. The problem is the same of everyone else, the unit keeps disconnecting and unable to get access after a while. I will know raise a support ticket.
I am getting my info off, after read the solution of turning off the cloud access and already bought a Synology unit. After getting my info off, bye bye WD.
This is an unbelievable problem!