@nbj12 please ensure that you collect and attach the system logs to your support case and recommend enabling analytics.
Login to the Support Portal and attach to your support case. * Contact Support
After removing the access to cloud it work great but cant save my files , have my time machine do its saving , … what the point having this device ??
Well, many thanks to the people that been writing here. I am crazy with this issue with the past week, since i did the upgrade to OS5. The problem is the same of everyone else, the unit keeps disconnecting and unable to get access after a while. I will know raise a support ticket.
I am getting my info off, after read the solution of turning off the cloud access and already bought a Synology unit. After getting my info off, bye bye WD.
This is an unbelievable problem!