I am using the My Cloud EX2 Ultra. I am doing automatic backups of my iPhone camera roll via My Cloud mobile App. Most of the recent pictures seem to be in the HEIC format. I can open those picture on my Windows 10 PC. However, I cannot open them in the My Cloud app on my iPhone (please see screenshot). JPG pictures are working.
I know that this format was introduced by Apple in IOS 11 and I can switch back to JPG as file format for pictures. Nevertheless, I would love to see all my pictures taken in HEIC format, as well.
Do you have any idea how to solve this issue? In My Cloud Home App it seems to work: https://support.wdc.com/knowledgebase/answer.aspx?ID=19862&lang=en