My Cloud Invalid Username or Password

I can’t believe I have to ask this but here goes.

I have four 4tb My Cloud drives (TV SHOWS, OLD TV SHOWS, and Movies 1 & 2)connected to my home network (Windows) and they are all accessable from the PC’s via file explorer. Last night two of the drives (TV SHOWS and OLD TV SHOWS) were unable to connect via the WDTV player that we use to watch the content. I have 3 of the WDTV players boxes on the network and none of them can connect to the MY Cloud TV drives but can connect to Movies 1 & 2. I have lost count of how many times I have tried power off/on, 4 second reset, 40 second reset, factory reset of the WDTV etc to correct the problem.

The passwords I have tried are
anonymous no password
admin no password
view aaaa

I do not think that factory reset is necessary and I really do not want to restore that much data if I can avoid it. So what do you think I need to do to restore the connection?

Hi @Twist592,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: