I installed a new WD My Cloud EX2 Ultra two days ago. The device was recognized by all computers on my network. However, there are issues:
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I can’t access the drive from File Explorer on any of my PCs. (They are all running Windows 10.) Someone here suggested Total Commander. That tool can’t see the drive at all.
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My Cloud doesn’t recognize any of the 11 USB drives I have connected to my primary PC. Therefore I can’t create a backup job.
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Upload does work, but only at the individual file level. It doesn’t create folders and sub-folders, so it is pretty useless for backup purposes.
When I installed the drive I uploaded the latest firmware release. One other post suggested that the problem began with that release. However, I was unable to access the device from File Explorer before I updated to the latest firmware version, so it would appear that some aspects of these issues pre-date that release.
I submitted a help request to WD yesterday, but haven’t heard back from them.