My Cloud Home shows offline after moving home

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1

Hi all,
I set my My Cloud Home with no issues, but recently I moved home and the device shows offline.
the LED light is blinking white slowly.

I checked internet and it is working fine. Could anyone help please?

2

Hi @victor6
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Try this one.

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]

3

Hi,
Yes, I spent 2 hours watching all the videos and I tried all the suggested ways, it still doesn’t work.

I don’t want to reset because I have things stored in my Cloud Home.