My cloud home reboot takes hours

Fabian.mentur · February 3, 2019, 4:00am

Hey gurus I just bought this device and so far my experience was good. Today we had a power down on our home and what I did is to unplugged my device before the power returned. When everything was back to normal my device started blinking and after several minutes I was not able to access it, then i tried to force an additional reboot using the reset button and the result was the same: no access and the front light is blue blinking slow. Does it is normal? Is there any additional step that I should consider?

I will appreciate your help with this.

cat0w · February 3, 2019, 4:37am

@Fabian.mentur What device do you own? A My Cloud Home does not have a blue light.

Fabian.mentur · February 3, 2019, 2:34pm

MY CLOUD HOME 4TB. You are right, it was an autocorrect mistake. Can you help?

cat0w · February 4, 2019, 1:17am

@Fabian.mentur Did you look at the User Manual? The link I provided is for the User Manual, My Cloud Home.

Fabian.mentur · February 4, 2019, 1:30am

Yes already did it, and also tryed some of the recommendation founded there and in the KB… same status. I’m been attended by a support analyst crossing finger they can help.