My Cloud Home Online is not displaying files names

Hi,
We have been using the My Cloud Home for a week now, we faced many issues, one I have commented on on another section (the Family Folder disappearing overnight after a firmware update, unacceptable).
Another issue we are having is that the files names are not displayed on the online version of My Cloud.
For example a Word document shows a huge Word icon, but no name.

How are we supposed to know which file is which?

Please respond as soon as you can.